CASE STUDY / CARLOS NAVARRO
Alteño Bot
An AI customer-care chatbot for Grupo Alteño, connected to its catalogue and sales channels.
Challenge
Grupo Alteño needed to reply to customers immediately without hiring more customer-service staff.
Solution
An AI chatbot that handles every message instantly, connected to the catalogue and existing sales channels.
Technical stack
Conversational AI and WhatsApp Business integration.
Outcome
24/7 customer attention without manual intervention on the first contact.